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A real teenager made this just for you. ✨

Hi, I'm the maker behind CloudStitch.

I'm a teenager from Utah who taught herself to sew. What started as a hobby turned into something I wanted to share — handmade pillows and blankets that feel genuinely cozy.

Every piece takes me a few hours to make. I cut, sew, fill, and finish each one by hand. No factories, no shortcuts. When you buy from CloudStitch, you're buying something made with real care.

CloudStitch Privacy Policy

Last updated: June 10, 2026

1. Who We Are

CloudStitch is operated by Jarta Labs LLC, based in Utah, United States. We sell handmade pillows and blankets online at cloud-stitch.com. For any privacy question or request, sign in to your account and submit a request through the support section — this is our designated contact method for privacy requests. Creating an account is free if you don't have one yet.

2. Information We Collect

We collect only what we need to run a small handmade shop:

• Account & orders — name, email address, order history, and the shipping address you give Stripe at checkout.
• Payment — handled entirely by Stripe. We never see or store your card number.
• Optional profile details — only if you add them in your account: phone number, date of birth (used for the birthday points bonus and to enforce age rules), saved addresses, and business info for wholesale.
• Discount verification documents — if you choose to apply for a military or student discount, the ID photo you upload. This is sensitive information; see Sections 6 and 9.
• Reviews — the rating, text, and optional photo you submit, tied to your verified purchase.
• Rewards, referral & affiliate activity — points balances and history, referral codes and conversions, affiliate applications and earnings.
• Push notification subscription — only if you turn on order-update notifications in your browser.
• Support messages — whatever you send us by email.
• Technical basics — standard server logs (IP address, request time, page requested) kept briefly by our hosting providers for security and debugging. We do not run advertising pixels or cross-site ad trackers.
• Analytics — we use Google Analytics 4 to understand how the shop is used: pages viewed, products viewed, items added to cart, and completed orders (by order number and total). We send only non-personal event data — never your name, email, or address — and we ask Google to anonymise your IP. Analytics never runs on our admin pages.

3. How We Use Your Information

• Make, ship, and support your orders (including delivery estimates and tracking updates)
• Send transactional email about your orders and account
• Run the rewards, referral, and affiliate programs you join
• Publish reviews you submit, once approved (shown with your first name and last initial)
• Verify discount eligibility when you submit an ID
• Prevent fraud and keep the site secure
• Send marketing email only if you opted in — every one has an unsubscribe link
• Meet our legal obligations (tax, accounting, responding to lawful requests)

We do not sell or rent your personal information, and we do not share it for cross-context behavioral advertising. We do not use your personal data to train AI models. Our on-site chat assistant ("Needa Hand") is powered by Anthropic: the messages you type into chat are sent to Anthropic to generate a reply (see Section 4), and are not used to train any model.

4. Who We Share It With

Only the service providers that make the shop work, and only what they need:

• Stripe — payment processing (your card details go to Stripe directly, never to us)
• Supabase — our database and login provider (account, order, and review data; US servers)
• Cloudflare — hosts and serves the site
• Google — Google Analytics (anonymised, non-personal usage analytics; no name, email, or address is shared) and Google Fonts (your browser sends your IP address and browser type to Google to download the site's typefaces). Google processes this data in the United States.
• Resend — sends our email
• Anthropic — powers our on-site chat assistant ("Needa Hand"); the messages you type into chat are sent to Anthropic to generate replies. Anthropic does not use them to train its models.
• Push notification services (Apple, Google, Mozilla, Microsoft) — only if you turn on browser order-update notifications; your browser's push service receives a subscription token and the encrypted notification to deliver it.
• Shippo and postal carriers (USPS, UPS, FedEx) — your name and address, to print labels and deliver packages
• Authorities — if a law, court order, or enforceable government request requires it

If the business is ever sold or merged, customer data would transfer as part of that transaction and the new owner would have to honor this policy or notify you of changes.

5. Cookies & Local Storage

We keep this minimal and first-party:

• Login session — stored in your browser's local storage by Supabase so you stay signed in
• Cart — kept in your browser's session storage so your cart survives the trip to checkout
• Referral cookie (cs_ref) — if you arrive through a friend's referral link, a first-party cookie remembers the code for 7 days so they get credit
• Stripe — sets its own cookies on its checkout pages for payment security (see Stripe's privacy policy)
• Google Analytics — sets first-party cookies (such as _ga and _ga_C9312VZ2N6) that tell repeat visits and sessions apart using a random identifier — not your name — for the aggregate usage stats described in Section 2

Apart from the Google Analytics cookies above, we use no advertising or cross-site tracking cookies, and we never use your data for targeted advertising. You can clear local storage and cookies anytime in your browser settings — you'll just be signed out and your cart emptied. To opt out of analytics specifically, use a browser or extension that blocks it, or Google's opt-out add-on.

6. How Long We Keep Your Data

• Account data — until you delete your account (you can request deletion right from your account page)
• Order & payment records — up to 7 years, as required for tax and accounting
• Discount verification IDs — stored in a private, access-controlled bucket and kept only as long as needed to verify and defend the decision; you may request earlier deletion at any time
• Reviews — as long as they're published; removed reviews are deleted with account deletion
• Server logs — kept briefly by our providers (typically days to a few weeks)
• Backups — deleted data may persist in encrypted backups for a short period before rotating out

7. Security & Breach Notification

All traffic to cloud-stitch.com is encrypted in transit (HTTPS/TLS), data is encrypted at rest by our providers, database access is locked down with row-level security, and sensitive documents live in a private bucket accessible only to the shop owner. No internet service can promise perfect security — but if we ever learn of a breach affecting your personal information, we will notify you and the relevant authorities promptly, within the timelines applicable law requires (for example, within 72 hours to supervisory authorities where GDPR applies).

8. Your Rights & Choices (Everyone)

No matter where you live, you can:

• Access & export — download a copy of all your data with the Data Export button on your account page (data portability)
• Correct — edit your profile and addresses in your account, or ask us to fix anything else
• Delete — request account deletion from your account page; we delete your personal data except records we must keep by law
• Marketing opt-out — every marketing email has an unsubscribe link, and there's a marketing toggle in your account Preferences
• Push notifications — turn them off in your account Preferences or your browser settings anytime

To exercise any right, use your account tools or submit a request through the support form on your account page. We verify requests against the email on the account (an authorized agent may act for you with written permission), and we respond within 45 days — if we ever need more time, we'll tell you why and take at most 45 more.

9. US State Privacy Rights

We honor the rights below for all customers, whether or not a given law's size thresholds technically apply to a shop this small:

• California (CCPA/CPRA) — right to know, correct, and delete; right to opt out of sale or sharing of personal information (we do not sell or share it); right to limit use of sensitive personal information (we use ID documents only to verify your discount, nothing else); and non-discrimination for exercising any right.
• Virginia (VCDPA), Colorado (CPA) & Utah (UCPA) — rights to access, correct, delete, and obtain a portable copy of your data, and to opt out of targeted advertising, sale, or profiling. We do none of those three. Virginia and Colorado residents may appeal a decision we make about a request by replying to our response; we'll review the appeal within 60 days and explain the outcome.

In the last 12 months we collected the categories of information listed in Section 2, for the purposes in Section 3, shared with the providers in Section 4 — and sold none of it.

10. Age Requirement & Children's Privacy (COPPA)

Under 13: We comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13. Children under 13 may not create a CloudStitch account. If we discover that we have collected personal information from a child under 13 without verifiable parental consent, we will delete it promptly. Parents or guardians who believe their child has provided us with personal information can contact us through the support form in the account area to have it removed.

Ages 13–17: Visitors aged 13 to 17 may create a CloudStitch account to browse, track orders, and join the waitlist. To make a purchase, a parent or guardian must consent on their behalf and complete the payment.

18 and over: Full access — browse, account, waitlist, and purchase.

We do not knowingly collect payment information from anyone under 18, and our marketing is never directed at children — marketing email goes only to people who opted in themselves.

11. Email & Communications

Two kinds of email, treated differently:

• Transactional — order confirmations, shipping updates, account and review notices. These are part of your purchase and aren't marketing.
• Marketing — only if you joined the waitlist or turned on marketing in your account. Every marketing email identifies CloudStitch as the sender, uses an honest subject line, and contains a working one-click unsubscribe (we honor opt-outs immediately, and in all cases within 10 business days), consistent with the CAN-SPAM Act.

We ship to the United States only and our marketing targets the US. If you sign up from Canada, we treat your signup as the express consent CASL requires and you can withdraw it with the same unsubscribe link. We do not send marketing text messages (SMS) at all.

12. Do Not Track

We don't sell or share your personal information, and we don't track you across other websites — so a Do Not Track (DNT) or Global Privacy Control (GPC) signal has nothing to opt you out of on that front, and to the extent GPC is a request to opt out of sale or sharing, we honour it, because we do neither. The one thing we do run is Google Analytics on our own site (Section 2), with your IP anonymised and no advertising use. Google Analytics does not automatically change its behaviour based on a DNT or GPC signal; if you would prefer it not run at all, block it with a tracker-blocking browser or extension, or Google's opt-out add-on.

13. Visitors Outside the United States

CloudStitch serves and ships to the United States, and your data is processed and stored in the United States. If you visit from the EEA, UK, or elsewhere, the access, correction, deletion, and portability rights in Section 8 are available to you too.

14. Changes to This Policy

When we update this policy we change the date at the top, and for material changes we email registered users and ask you to re-accept where the law requires it. Earlier versions are available on request.

15. Contact

Privacy questions or requests: sign in to your account and submit a request through the support section. California residents may use the same method to exercise CCPA/CPRA rights — requests are verified against the account email and answered within the timelines in Section 8.

Copyright © 2026 Jarta Labs LLC. All rights reserved.

CloudStitch Terms of Service

Last updated: June 10, 2026

1. Who We Are & Agreeing to These Terms

CloudStitch is a small handmade goods shop operated by Jarta Labs LLC, a Utah company. These Terms are a binding agreement between you and Jarta Labs LLC. You accept them by creating an account (we record your consent and the version you accepted), by placing an order, or by continuing to use cloud-stitch.com. The checkout screen links these Terms before you pay. If you don't agree, please don't use the site.

2. Eligibility & Age

Under 13: Children under 13 may not create a CloudStitch account. We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13. See our Privacy Policy for details.

Ages 13–17: You may create an account to browse, track orders, and join the waitlist. A parent or guardian must consent to and complete any purchase on your behalf.

18 and over: Full access. By placing an order you confirm you are 18 or older, or that a parent or guardian consented and completed the payment. We do not knowingly collect payment information from anyone under 18, and we do not direct marketing at minors.

3. Our Products

Everything is sewn by hand, one piece at a time. Small variations in stitching, dimensions, and color are the nature of handmade work, not defects. Product photos are representative; your piece will be made to the same design and materials.

4. Pricing & Payment

All prices are in US dollars. Before you pay, the checkout page shows your complete total — items, shipping, and any applicable taxes — so there are no surprises. Payment is processed by Stripe; we never see or store your card details. An order is an offer to buy; our order-confirmation email is our acceptance, and that's when the contract for your piece is formed. If a listing contains an obvious pricing error we may cancel and fully refund the order before making it, and we'll tell you why.

5. Shipping & Delivery

We ship within the United States only. Shipping is free to the continental US; Alaska and Hawaii carry an additional per-item fee shown at checkout. Because each piece is made to order, the delivery estimate shown in your cart and confirmation email is a good-faith estimate, not a guarantee — one person makes everything, and school comes first. You'll get a shipping notification with tracking the moment your order is on its way. If your package arrives damaged, Section 7 has you covered.

6. Changing or Cancelling an Order

You can cancel your order or add items to it, self-serve from your account, for 1 hour after placing it — cancellations in that window are refunded in full, automatically. After the hour, making may have begun; email us and we'll do our best. Every piece is made to order: your order joins the make queue and the delivery estimate shown in your cart and confirmation email reflects the current queue.

7. Returns, Refunds & Remakes

Because every item is made to order, we don't accept change-of-mind returns. If your item arrives damaged or defective, contact us within 7 days of delivery (photos help) and we will remake it free of charge. Full details are in our Refund Policy. Nothing in this section limits any non-waivable rights you have under your state's consumer-protection laws.

8. Accounts

Keep your login secure and your details accurate — orders and support run through your account email. We may suspend or close accounts used for fraud, abuse of our programs, or violations of these Terms; you can delete your account anytime from the account page.

9. Rewards Program

Our rewards program is a thank-you, not a bank account:

• Earning — 50 points for creating an account, 100 for your first order, 10 points per $1 spent (doubled on your birthday if your profile has a birth date), and 100 points when a review you submit is approved.
• Redeeming — 100 points = $1 of store credit; minimum redemption 500 points, in steps of 100. Store credit applies automatically at checkout and using it disables promo codes for that checkout (a payment-processor limitation).
• Points do not expire.
• Points and credit have no cash value, can't be transferred or sold, and are forfeited if earned through fraud or program abuse.
• We may change how future points are earned or close the program with reasonable notice — points you've already earned keep their stated value and redemption terms.

10. Referral Program

Share your referral link and when a friend makes their first purchase through it, you receive your choice of $5 store credit or 500 points. Limits: rewards cap at 10 referred first-purchases per calendar month, self-referrals don't count, and gaming the program (fake accounts, coupon-site spam) forfeits rewards and may close the account.

11. Affiliate Program & Endorsement Disclosures

Approved affiliates earn a commission (currently 10%, or 15% at ambassador tier, on qualifying orders of $30+). Affiliates are paid for referrals, which makes their recommendation a material connection under the FTC Endorsement Guides (16 CFR Part 255): every affiliate must clearly and conspicuously disclose their relationship with CloudStitch (for example, "I earn a commission if you buy through my link") wherever they share their link. No self-purchases, no misleading claims, no spam, and no marketing aimed at children. We may withhold commissions from, or revoke, accounts that break these rules. Reviews on this site earned through verified purchases may carry reward points — that incentive is disclosed where reviews are displayed and never depends on the rating given.

12. Customer Reviews

Reviews are open to verified purchasers after delivery and are moderated — we approve honest reviews whether they're five stars or one, and we reject spam, abuse, or off-topic content. By submitting a review you confirm it's your genuine experience and you grant Jarta Labs LLC a non-exclusive, royalty-free license to display the review text, your rating, your first name and last initial, and any photo you attach, on this site and in our materials. You can ask us to take your review down anytime. Approved reviews earn 100 reward points regardless of the rating.

13. Acceptable Use

Don't misuse the site: no fraud or payment abuse, no scraping or interfering with the service, no submitting content that's unlawful, infringing, or harassing, and no exploiting the rewards, referral, or affiliate programs beyond their intent.

14. Intellectual Property

All product designs, photos, text, and site code are owned by Jarta Labs LLC or its licensors. You may not reproduce them without permission. You keep ownership of content you submit (like reviews); we only get the display license described in Section 12.

15. Email & Communications

By ordering, you'll receive transactional emails about your order — they're part of the service. Marketing email is separate, opt-in only, honestly labeled, and always includes an unsubscribe link, consistent with the CAN-SPAM Act. We don't send marketing texts. Details live in our Privacy Policy.

16. Disclaimer of Warranties

Except for the remake promise in Section 7 and any warranty that can't be disclaimed by law, the site and products are provided "as is" and we disclaim implied warranties, including merchantability and fitness for a particular purpose, to the fullest extent permitted. Handmade variation (Section 3) is not a defect. Some states don't allow certain warranty disclaimers, so parts of this section may not apply to you.

17. Limitation of Liability

To the fullest extent permitted by law, Jarta Labs LLC is not liable for indirect, incidental, special, or consequential damages, and our total liability for any claim relating to an order is capped at the amount you paid for that order. Some states do not allow these limits, so they may not fully apply to you; in that case our liability is limited to the smallest amount the law allows.

18. Dispute Resolution

Talk to us first — sign in to your account and send the issue through the support form, and we get 30 days to make it right; almost everything is fixable with a remake or refund. If we can't resolve it informally, you and Jarta Labs LLC agree to resolve the dispute by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, held in Utah or remotely, or in small claims court if the claim qualifies. Both sides waive jury trials and class actions — disputes are individual only. You may opt out of this arbitration agreement by telling us through the same support form within 30 days of first accepting these Terms.

19. Governing Law & Venue

These Terms are governed by the laws of the State of Utah and applicable federal law, without regard to conflict-of-law rules. Any matter not subject to arbitration belongs exclusively in the state or federal courts located in Utah, and both sides consent to their jurisdiction.

California residents: If you are a California resident, nothing in these Terms requires you to arbitrate or litigate a dispute outside California, or to apply the law of a state other than California, where California law provides otherwise. To that extent, any arbitration or court proceeding may take place in California (or remotely, at your election) and California law governs, notwithstanding the Utah arbitration venue and governing-law provisions above.

20. Events Beyond Our Control

We're not responsible for delays or failures caused by things outside our reasonable control — carrier disruptions, material shortages, illness, natural events. If a delay becomes substantial, you can cancel an unshipped order for a full refund.

21. Wholesale Orders

Orders above 10 items don't go through standard checkout — they're quoted individually (pricing, lead time, and shipping by agreement). Sign in to your account and contact support to arrange one.

22. Changes to These Terms

We may update these Terms. The date at the top always reflects the current version; for material changes we'll email registered users and may ask you to re-accept on your next visit. Changes never apply retroactively to orders already placed. Continued use after a change means you accept it.

23. General

If part of these Terms is found unenforceable, the rest still applies. These Terms plus the Privacy and Refund Policies are the entire agreement between us about the shop. Not enforcing a provision once isn't a waiver. You may not assign these Terms; we may assign them as part of a business transfer. Sections that by their nature should survive (IP, liability limits, dispute resolution) survive account closure.

24. Contact

Questions about these Terms? Sign in to your account and send us a message through the support section.

Copyright © 2026 Jarta Labs LLC. All rights reserved.

Refund Policy

Last updated: 2026

Every CloudStitch piece is hand-sewn one at a time, just for you. This Refund Policy explains when you can cancel, when we refund your card, and how made-to-order items work. It is part of our Terms of Service; if anything here conflicts with the Terms, the Terms govern.

Cancel within 1 hour — full refund

Changed your mind right after ordering? You can cancel an order yourself for a full refund to your original payment method within 1 hour of placing it, from your account's orders page — as long as we haven't started making it yet. After that hour, making may already be under way (every piece is sewn to order), so the order moves into our make queue.

After the first hour — made to order

Because each item is hand-made just for you once you order, we don't run a standard returns-and-exchanges program the way a factory store does. That does not mean a purchase can never be refunded: if something goes wrong, reach out and we'll make it right, and we can issue a full or partial refund to your original payment method at our discretion — for example if we can't complete your order, or to resolve a problem.

Damaged in transit

If your order arrives damaged, we'll remake it free of charge — or refund it if you'd prefer. Reach out within 7 days of delivery; photos of the damage help us improve packaging.

Refunds and your rewards

When an order is refunded or cancelled, any store credit, reward points, or referral credit you earned from that order are reversed, and any store credit you spent on it is returned to your account. Refunds go to your original payment method, and you'll get one email confirming it.

How to reach us

Sign in to your account and use the support form on the "Your data & help" card. That's the fastest way to start a cancellation, remake, or refund.

Questions before you order? Our FAQ covers the common ones, and any dispute is handled under the Dispute Resolution section of our Terms of Service.

Frequently asked questions

Answers to the things people ask most often. Need direct help? Sign in to your account to contact support.